Automated Sales and Source Reporting for a better ROI
- Understand how your customers behave by channel and keyword
- Match the click source to the final invoice value automatically
- The ONLY end-to-end sales funnel analytics platform
Track precisely which keywords are responsible for calls, as well as the sources, and web pages that played a role
Sales360 enables organisations large and small to track the customer experience from click to offline phone call, categorising the intent, sentiment and outcome automatically so you can understand at scale how your customers behave.
Remove the inaccuracy of assumptions and manual data collection with automated call tracking analytics to uncover the root cause of customer experience issues and reveal the actual friction points in their experiences.
Sales360 enables one view of the customer experience from click source, call, customer, order and transaction for enhanced customer experience analysis for you to identify the behaviours that are indicative of problems that negatively impact the customer journey.
A.I. Powered Speech Analytics
Sales360 records, transcribes and categorises every customer call. Telling you where your calls came from and also what happened on them - did you drive a sale, a customer service enquiry, complaint or a booking? How are they talking about your brand? Sales360’s A.I. Speech Analytics offers unparalleled customer insight. And all in real-time.
Track the source of every call
Marketing source, complete ROI, categorisation. Quickly and easily you can discover which marketing source is driving your highest value phone sales – and optimise accordingly.
CRM Integrations
Integrating into CRM / End to end sales funnel visibility.
One complete view
Sales360 records, transcribes and categorises every customer call. Telling you where your calls came from and also what happened on them - did you drive a sale, a customer service enquiry, complaint or a booking? How are they talking about your brand? Sales360’s A.I. Speech Analytics offers unparalleled customer insight. And all in real-time.
Key performance indicators you can measure
- Net Sentiment Score
- Customer Churn rate
- Customer Cancelation rate
- Customer Complaint rate
- Customer Revenue lost
- Customer Effort Score
- First Contact Resolution
- Average Resolution Time
Questions we answer:
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We integrate with all your favourite marketing platforms
Sales360 works with hundreds of platforms - even internally-built platforms - to provide clients with critical insight and business performance metrics.
Custom Built Automated Reporting, Account Management and Analysis
Your Sales360 reporting is built specifically for you to track and analyse what you want. Our account management team review your data constantly, helping you find data insight discoveries you need. It’s like having your own team of data analysts working for you.
Customer Insight
How did Customer360 help Dyno massively reduce their CPA and increase ROI?
Find out how Europcar increased sales conversion by 167% by tracking the customer journey in real time.
Discover how Red Driving School generated incremental revenue from Google My Business.
