Is Your Data Secure?
Protect sensitive information from threats with our highly secure customer service software
All businesses might have come across the term ‘safe computing’ at some point in time with regards to the privacy of their data. Securing your data is imperative as it helps in protecting crucial information from threats such as hacks, viruses, worms, spam, etc. Customer360 understands the importance of safeguarding information related to your business and clients. This is why we offer an extremely secure customer service software solution. With 360Desk, businesses can efficiently protect their information from getting compromised.
Customer360’s web server and its suite of customer support products are SSL certified. The SSL certificate helps in keeping your data secure by encrypting the information that is shared between your agents and customers. Encrypted data can be read and understood only by the recipients. SSL certificates also provide server authentication. This way, you can be sure that the information you are sending is being sent to the right server and will be accessed only by the intended individual.
API refers to a set of instructions that is provided by one piece of software to another for performing a certain action. Our customer service software offers a few open APIs so that you can integrate its functionalities within your organization’s applications. Every account registered in our system is offered a unique API key. This API key has to be entered every time an API call is made. The unique API key authenticates the identity of a user and then gives him access to the data. This helps in validating whether the API calls are being made by the right party or not.
With our highly secure customer service software, you can prevent the danger of complete data loss. The helpdesk creates a backup of your database on a daily basis. All the changes made to the database in a day get saved automatically. With regular data backup, information that is important to you will never be lost can be retrieved in an instant. As the process is automated, there is no need for agent participation in the backup. This saves them a lot of time and helps them in channeling their productivity towards more important tasks.
Start supporting your customers right away with our secure helpdesk solution. Sign up now to try out Customer360 for a free period of 30 days.