Pre-Integrated Helpdesk & Chat
View all Tickets & Chats from a single place
Boost customer engagement and simplify the support process with Customer360. Our unified helpdesk and chat solution enables businesses to engage with customers on different channels from a single console. Provide seamless support with a product that combines the powerful capabilities of a ticketing system with real-time chat. The robust support centre offers advanced functionalities and deep integrations so you can efficiently increase response time and augment customer satisfaction.
Efficiently manage and resolve customer queries with our ubiquitous support centre. Customer360 brings all ticket and chat related information into one single place for improved case management. View and respond to the tickets and chats initiated by different customers from the same dashboard. If certain chat requests need more detailing and time, you can choose to open them as new tickets with a single click. Customer360 also offers a preview pane for all tickets and chats. Entire history of each ticket and chat for individual customers can be viewed from the preview pane.
The smooth UI makes providing customer support really easy and lot less time consuming. Companies can quickly search for all the necessary information and provide their customers with accurate replies and real-time solutions. The easy-to-use software eliminates the need for complex certifications and training. Free video libraries and courses are available to help you get started.
Several customization options are offered by Customer360 to help you change the look and feel of your support centre in alignment with your brand.
The condition-based routing functionality ensures that the right queries are automatically assigned to the right agent or group.
Instead of typing the same content repeatedly to different customers, craft a single message for responding to identical queries.
Define your available hours, holidays and half days beforehand to ensure quicker resolution of issues.
Filtered search helps agents in saving time by quickly tracing the required ticket or chat. Views are similar to labels. It categorizes tickets and chats into different groups for better accessibility.
Sounds exciting? Start your 30-day free trial today.