GET ALL YOUR WEBSITES IN ONE PLACE
Keep a tab on all your customer queries from one portal
It is much better to be able to track all your activities from one place rather than tapping into multiple sources to do so. Sourcing activities from all your domains at one place makes it easy to manage every front with way more proficiency and with very little effort.
The multi-domain feature offered by 360Desk does just that. It allows you to integrate all your websites to your helpdesk making it easy for you to monitor and engage with your customers across all the platforms from one single console. You can make use of a variety of customization options to create a different look and feel for each of your modes of communication.
Just because you integrated all your websites to one helpdesk doesn’t mean that every issue raised for one brand should be visible to agents of all the other brands as well. This unnecessary crowding of helpdesk can be quite annoying for all your agents… And can be avoided easily. You can always setup routing rules clearly defining which ticket will be visible to which set of agents. This will not only help your agents focus on what is most pertinent to them but will also help maintain a sense of privacy amongst all your brands.
Although all the customer queries come to one place, you can customize the look of the Chat and Helpdesk widget for each website that you have integrated to the helpdesk. The widgets can be customized in accordance with the website design for more brand relevancy.
A query form that may apply to one brand may not be so fitting for another. The customization options offered by 360Desk gives you the liberty to customize these forms and make them appear more like an extension of your brand. Hence, you can now build separate forms with separate fields as per the requirement of the brand.
As you now have access to the communication channel of all your websites firmly placed on one portal, it becomes very easy to monitor activities across all your brands directly from your helpdesk. Not only can you evaluate each of your brand’s individual performances but also scale customer relations across each of them.