DON’T MISS OUT ON ANY CUSTOMER
Connect With Customers from Multiple Channels Directly From Your Helpdesk
Make it easy for your customers to connect with you even while making your agents’ work a lot easier. Empower your agents with a Helpdesk that allows your customers to connect with them through various platforms. With several pre-integrated features that require minimal installation time will allow your agents smooth functioning while they connect with your customers.
The Customer360 Helpdesk with its Multichannel Support features is designed to make it easy for both your customers and your agents to connect with each other.
Help your agents get all their customer queries in one place. Your agents are no longer required to hop from one inbox to the other in order to keep tabs on all customer queries that they may receive. Customer360 Helpdesk allows your agents to add unlimited inboxes to their Helpdesk. This feature makes your agents a lot more efficient as they no longer have to worry about missing out on any of your customers.
Let your customers have a one-on-one conversation with your agents and get answers to all their questions instantly. Customer360 Helpdesk helps you install a Chat Widget on your website through some quick and easy steps. This feature gives your customers an option to carry out live conversations with your agents directly from your website. A live chat makes it easy for your agents to connect with your customers from their Helpdesk and provide them with instant solutions.
Let your customers connect with you anytime and from anywhere. Most people are active on Facebook and Twitter today. What better way to connect with them than to let them get in touch with you through either of these platforms. Integrating your company’s website with Facebook and Twitter accounts will make you more accessible to your customers.
Moreover, Customer360 Helpdesk makes installing a Facebook widget real quick and easy. Through the widget your customers can simply sign in using Facebook and ask their queries.
Encourage your customers to tell you how they feel about services offered by your company. Customer360 Helpdesk comes with an option that will let you install a Web Widget on your website within no time. This widget will let your customers give you their feedback directly from your website. A Web Widget makes it easy for your customers to give you their feedback. Also, receiving your customers’ feedback directly in the Helpdesk will help you and all your agents understand your customers better.
Let your customers make the best of what the technology has to offer us today. A quick scan of the QR code by your customers on their mobile phones will directly take them to the form wherein they can put in their queries. With the help of a QR code your customers are no longer required to mail you their queries as this form will automatically create a ticket on your agents’ helpdesk. Moreover, installing a QR code on your website hardly takes any time.