Agents On The Move
Let mobile Agents provide customer support on-the-go to your mobile customers
With mobile apps gaining popularity, almost every business today has its own mobile app. Dependency on mobile for business purposes has greatly increased over the years. It is rapidly becoming the preferred medium by businesses to reach out to their customers. Hence, Customer360 makes it possible for customers to use your mobile app to connect with support agents anytime, anywhere. Through in-app support your customers can raise tickets directly from your mobile applications. On the other hand, Customer360 Agent App helps agents with on-the-go mobile helpdesk management.
Most of your smart phone using customers will have used WhatsApp, as it is one of the most popular messenger apps, today. Give your customers a WhatsApp like experience when they connect with you through in-app support. With many similar features and notifications, allow your customers to feel that interacting with you is as easy as messaging a friend.
Usually, if customers face a problem while browsing through a mobile app, they would have to leave the app and visit the company website or shoot a mail, to raise an issue. But, by providing in-app support, you eliminate the need for the customer to leave the mobile application. With in-app support your customers can raise a ticket directly from your mobile application. You can also notify them about the status of their tickets, on their devices. Enabling Push Notifications will help you avoid interrupting customers’ app browsing experience.
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Keep your interactions with your customers just between the two of you. With Customer360 in-app support you can keep your customer interactions private, as tickets raised by customers pour right into your helpdesk. This prevents any adverse feedback that your customers may have from leaking onto a public platform for everyone to see and comment on. Also, with the help of notifications, engaging the customers who give their feedback, reviews or complaints, becomes easier.
Customer360 also provides a dedicated Agent App that enables customer support agents to respond and resolve customer queries even when they are not at their desks. With the help of agent app, customer support can go real-time. Agents can have access to their helpdesk from their mobile phones, irrespective of where they are. This allows the agents to be on the job without it being necessary for them to be on their desks.