Easy & Hassle-Free!
Email integration automatically redirects all your support emails to your support centre
Integrating your support email account with Customer360 automatically converts incoming emails into tickets and makes them available in your support centre. For instance, all emails received on firstname.lastname@example.org will be forwarded to email@example.com. The powerful email ticketing system assists agents to resolve customer queries in a more organized and efficient manner. Easily respond to customers requests sent via email without leaving your helpdesk.
How It Works?
There are two methods for setting up your company email account on Customer360 – Forwarding & POP3/IMAP
Once the integration is complete, all new emails will be available as tickets in your helpdesk.
Some companies might create multiple email accounts for directing customer queries to particular departments. We give the option to add an unlimited number of mailboxes for better management of customer issues. You can organize your helpdesk to automatically assign emails from each mailbox to a specific agents or groups.
Customer360 offers several ticketing features to help you streamline your workflow. The agents and customers are notified every time a new action is performed on a ticket.
The ticket status helps in identifying the progress that has been made on a ticket.
Know which tickets need your immediate attention with ticket priorities.
Make it easy for agents to quickly identify what each ticket is about by categorizing tickets into different groups.
Adding tags to a ticket is completely optional. It helps in saving time by grouping related issues.