Are Your Customers Happy?
Send a Satisfaction Form to all your customers to know what they think of your services
Customer satisfaction survey gives you an insight to customers’ need and expectations. It helps you realize if your customers are happy with your customer support. Your customers are your best critics and their feedback, one of the best scales to measure your growth. There’s no one better than your customers to tell you what you did right and where you may have gone wrong. Their feedback can help you improve the quality customer service that you provide.
It also turns out to be a handy tool if you plan on introducing your product for beta testing or new market testing. Here are some amazing things that you can do with Customer360 feedback tool:
Customer360 makes it possible for you to send out Customer Satisfaction Forms at the end of all your customer interactions, automatically. All you have to do is set up the time when you want the form to be sent to the customers. The best time to ask your customers to give their feedback is right at the end of your interaction as that is the time when you will have the highest response rate. Hence, if you plan on asking for a feedback the best time to do so, is as soon as their questions have been answered and their issues resolved.
We understand that you know your brand the best. Every brand has its own set of requirements; questions that may be applicable to one brand may very well prove to be useless to the other. Hence, who better than you can decide what questions should be put forth to your customers when asking for their feedback? Customer360, therefore, allows you to build a feedback form that is most suitable to your brand. We offer you a customized form builder along with certain default fields. Moreover, the form builder comes with fields built specifically to measure customer satisfaction levels – a 5 star scale and a 10 point slider.
With Customer360, you need not worry about building a general Customer Satisfaction form that can be sent through both helpdesk and chat. You can build a separate form for both Helpdesk and Chat. You can customize these forms by using fields that will suit the mode of communication through which the form will be sent to the customers. Also, you can build separate helpdesk and chat feedback forms for every single web property on which you offer customer support through Customer360.
So… ready to give it a try? Sign up!
Not only, can you custom build the form that will be sent to your customers, but you can also define the time when your customers will receive the feedback form. In case of helpdesk forms you can choose whether you want your customers to give their feedback, once their ticket has been closed or immediately as the ticket is resolved. For those customers with whom you had a chat conversation, you can either choose to send a form immediately at the end of the chat or shoot an email.
The Customer Satisfaction Form that you build on Customer360 is compatible across both – web and mobile. The Satisfaction Form can be sent either on the website or, through in-app support. Hence, no matter where your customers are and through which device they choose to get in touch with you – desktop, laptop or mobile – they can easily open and fill in the Satisfaction Form, from either of these devices.