Engage Your Customers
Manage customer interactions easily and effectively across multiple channels with Customer360
Customer interaction management becomes extremely simple with Customer360. We offer a complete suite of customer engagement products for improved customer relations. Our multi-channel coverage functionality enables businesses to respond to customers on different channels right from their support centre. By providing your customers with multiple touch points, you can encourage an increased number of customer interactions and augment customer engagement.
Integrating your support email account with Customer360 automatically converts incoming emails into tickets and makes them available in your support centre. The ticketing system assists agents to resolve customer issues in a more organized and efficient manner. Each ticket can be assigned a priority, status, type and tags. The customers and agents are notified every time a new action is performed on the ticket.
Learn more about setting up email integration.
Customers who have queries or suggestions can communicate with your business by making use of the Helpdesk Widget. Add as many fields as required to gather the right amount of information from customers. Several branding and alignment options are offered so you can customize the widget in accordance with your preferences.
Offer faster resolutions and increase customer satisfaction with live chat. 360Chat makes it possible for businesses and customers to interact with each other in real-time. The chat widget can be personalized in alignment with your brand image. Turn website visitors into new customers and provide timely support to existing customers with live chat.
Embed our Helpdesk & Chat Widgets into your webpages with iframe codes. The iframe tag opens a new page within an existing page. By smoothly integrating into your webpage, the widgets lead to improved customer interactions. Offer optimized support and enable customers to have seamless interactions with you on web and mobile.
Customer30 offers deep and powerful integrations with popular social media sites such as Facebook and Twitter. Communication shared by customers on your social accounts gets extracted into your support centre in the form of tickets. The support process can be highly systematized by responding to all your social customers from a single console.
Extend your availability with a customizable QR code. The QR code can be placed on all your company’s merchandise. By scanning the QR code, customers will be automatically redirected to the ticket form or the pre-chat form. Make it easy for customers to connect with you through offline channels.
Offer 24/7 availability to customers with in-app support. The support centre easily integrates within your app making it possible to provide excellent experiences to mobile customers. The support centre in your app can be customized for brand relevancy. Agents can also make use of our dedicated customer interaction apps – Agent Helpdesk & Agent Chat for improved communication with customers.
Customer360 brings every customer’s information into one single place. Easily access vital customer information such as contact details, complaint history, suggestions, feedback, etc. without leaving your support centre. Our unified support solution enables business to engage in seamless interactions with customers from a single console.
Ready to take customer engagement to the next level? Register now to try out our 30-day free package.