Get More Done Everyday
Manage and resolve customer cases effortlessly with Customer360’s advanced case management
Every customer is important in a business. Keep your customers happy at all times by giving them the attention that they deserve. The exceptional case management features offered by Customer360 make it possible for agents to handle multiple customer requests with utmost ease. Resolution of tickets gets extremely systematized and convenient with Customer360’s case management solutions. It offers multi-channel coverage so that businesses can easily categorize and resolve cases coming in from different sources.
Enhance your support process and offer faster resolutions with automations. Customer360 offers several automation features to help you improve the daily ticket workflow. Routing rules ensure that the cases are being automatically routed to the right people without the agents having to put in any effort. You can also create multiple ticket views to get your tickets organized into different categories automatically.
Help your support team in raising their productivity and efficiency with Customer360’s excellent case management features. Customers can be provided with quicker solutions by making use of Canned Messages. It helps agents in saving a lot of time and effort by eliminating the need for entering the same content repeatedly. Agents can also bring down resolution time with Quick Actions. A quick action enables agents to make multiple changes to a ticket with a single click from the same screen.
Create customized forms to track and measure customer satisfaction. Know exactly what customers think about your product or service. Various fields such as a rating scale, comment box, radio button, dropdown menu and more can be added in the form. The information gathered in the form can be used to enhance your existing product and service. Customer satisfaction forms help in efficiently meeting and exceeding your customer’s expectations.
Start using our Freemium plan today to get a first-hand experience of all the customer service features offered by Customer360.