KEEP YOUR AGENTS HAPPY!
A helpdesk that keeps both the agent and the customer happy
When your support team enjoys their work, they will give you and your customers the very best. Arm your support team with a powerful helpdesk that truly helps. With 360Desk, your agents’ daily tasks become way more simpler and a lot more efficient. Track, manage and resolve customer cases effortlessly by taking advantage of the several productivity hacks and automations offered by our helpdesk.
Give your agents an option to create a shortcut for messages that they have to use repeatedly. With the help of Canned Messages, agents can create their own shortcuts for responses that they use frequently. All they have to do is select the required message from a list of pre-defined responses and hit send. Moreover, agents can personalise these messages so that your customers are assured of your agents’ personal attention to their queries.
Agents can bring down the resolution time for individual customer issues with Quick Actions. A quick action enables agents to make multiple changes to a ticket with a single click from the same screen.
Help your agents save a lot of their time and efforts! With the help of Bulk Action, your agents can act on several tickets in one go. All that the agents are required to do is select the tickets on which they want to apply the changes, choose the desired Bulk Action from the options available and that’s it. The necessary changes will be applied on the selected tickets.
Your agents also have the option of Bulk Reply if they want to respond to multiple customer queries at a single time.