Adding tags to your tickets enables you to group related tickets into different categories. Categorising tickets makes it the process of ticket browsing and ticket handling easier for you and your agents.
Steps to create tags
Login to your Customer360 account.
Click on the Settings icon.
Under Common settings, click on Tags.
Click on Add New.
In the pop-up window that appears, give your tag a suitable name and fill in a brief description about it.
To complete the process, click on Add.
The tags that you create will appear on the Tags listing page. They can be quite effective as filters, when you want to search for a particular kind of tickets. Tags make it easy for agents to identify what the ticket is about. Use of tags is completely optional.