Know Your Visitors
Offer personalized customer service with visitor insights
Monitor the most important visitor metrics in real-time with 360Video. The video chat software provides extensive visitor intelligence to help you determine the browsing behaviour on your website. Proactively engage with potential customers and guide them through the purchase process. With real-time analysis of your website traffic, you can create improvized experiences and easily convert visitors into new customers. Provide timely and relevant assistance without compelling your visitors to fill up a pre-chat form.
The visitor path indicates a visitor’s navigation history through your website and the time that they spent on each page. Easily distinguish between the pages that drive maximum traffic and the ones that are least popular. Products and services that are creating a good impact can be enhanced further by utilizing this data.
Customer360’s live chat software provides extensive geo-profiling to help you identify the geographical location of the visitors on your website. If a majority of individuals from a different country are visiting your website frequently, you can accordingly modify your product strategies and website appearance to cater to the needs of this group.
360Video builds comprehensive visitor profiles. Efficiently monitor site browsing patterns and visitor preferences. Issue related information such as pre-chat responses, ticket history, previous chats, etc. can be tracked from the same screen. You can also communicate with these visitors whenever required through their registered contact details or social media profiles.
Track and measure your productivity with a weekly status report. The report broadly summarizes the chats that happened during a week’s time and provides you with specific insights. Review your support team’s performance based on the number of chats that each of your agents handled and the level of customer satisfaction that was attained.
You can also view further information about the visitors browsing your website. Our video chat software tracks the device, browser version, platform and IP address through which your website was accessed. For instance, you can detect when a visitor using a Firefox browser on a Windows 8 platform reaches your website by taking a look at the ‘Visitors on Site’ panel.
Sign up with Customer360 to try out our Freemium plan.