Make A Customer, Not Just A Sale
Engage in personalized interactions with your website visitors through video chat
Make the best of 360Video to provide your customers with real-time customer support. With all the amazing features and automations that Customer360 has to offer, providing quality customer support becomes an easy task. Give your customers and your support agents a memorable experience as they engage with forever free live chat software. Allow your support agents to adopt a proactive approach as they initiate a chat with visitors on the website and answer their questions regarding your products or services.
Here are some amazing things that you can do with the help of 360Video.
With 360Video, support agents can engage visitors in real-time. At the same time they can keep an eye on website visitors and waiting chat requests. They can also gain complete visitor intelligence consisting of their geo profiles, visitor path, browser details, etc. This information gives your agents an opportunity to be proactive and engage visitors.
It is always best to have a complete record of all the customer interactions that your agents have had so far. These records give you an insight to the visitors’ behaviour, needs and expectations. With Customer360, you can have a complete and detailed record of all the previous chat sessions that your support agents have had with every visitor. You can also see a record of all the tickets that these visitors may have raised with the company so far.
The chat widget that you install on your website is a completely customisable one. You can, not only customise the look and feel of the widget, but also the pre-chat form that appears when the visitors open it. These features allow you to make the widget look like an extension of the brand and collect data that is most relevant to your brand.
You can also allow your agents to upload and share files with your customers. This is an opt-in feature though. The Superadmin can determine whether the support agents and customers can share files with each other. Giving the customers the freedom to share files can enable your agents to gain better understanding of their queries and provide quick solutions.
Your agents can now provide customer support from the smartphones as well. With Customer360 Agent App, your agents can deliver real-time customer support on-the-go. Moreover, as the mobile app is completely in sync with the web portal, the agents can easily keep track of their work. Customer360 Agent App makes it easy for your visitors to connect with your support agents as they can now chat with the visitors anytime, anywhere.