Make It Personal
Customize your Chat Widget to look like a part of your brand
It is important for a brand to have a support system that carries that same personality as itself. Ensure that your chat widget looks like a part of your brand with Customer360. You can customize from the minutest details like the widget colour and size to the most integral parts such as the pre-chat form and online and offline messages. Here are some customization features that will enable you to make your chat widget look like a natural extension of your website.
When you add a chat widget to your website, it is best to have a message on it that tells the visitors whether your support agents are online or offline. You can choose what message will appear on the minimized chat button for visitors to see, whenever they visit your website. With Customer360, you can craft separate messages and choose different colour themes for online and offline minimized buttons to clearly indicate to the visitors the status of your support agents.
Customer360 also makes it possible for you to collect only that visitor data which is relevant to your brand. You can build a customised pre-chat form consisting of only those fields which you feel will give you the most relevant visitor information. Also provided, are ready customer contact specific fields, which you simply have to place where you want them to appear in your pre-chat form. Even for your pre-chat form, you can draft two separate messages to appear on top of the form depending on whether your support agents are online or offline.
You can also have the option to display a badge on your website. A badge can prove to be quite useful to attract visitor’s attention to special company events, offers or occasions. You can customise the look of your badge by uploading an image and drafting a message suitable for the occasion. Again, you can draft separate massages to be displayed on the badge depending on your support agents’ online status. This, being an opt-in feature though, you can choose whether or not to display a badge on your website.
It is quite possible that even though your support agents are online, a visitor might have to wait for a while before an agent can take up his chat request. It is often noticed that visitors in a waiting queue think that there is no agent online and leave the chat. The best way to make sure that the visitors stay on wait for an agent to answer to their chat request is to display a waiting screen. Upload an image that tells your visitors that they are in queue and that an agent will chat with them shorty.
You can also customize the look and feel of the active chat window. Customize the colour of the widget to match that of your brand along with its size and position on your website. Customer360 allows you to personalize the chat widget by adding your company’s name, logo and byline to it. It also offers you an option to choose between displaying your support agents’ pictures or a standard avatar during an active chat. Moreover, the standard avatar image is also customizable.
Just like the pre-chat form, you can also build a customer satisfaction form to be sent to the visitors at the end of your chat sessions. Again, this form is completely customisable as you can add to the form whichever fields you feel are most pertinent to your business. Also, Customer360 provides you with two special fields that you can add to the form so that your agents can rate customer support they received – a 5 star rating and a 5 smiley scale. This is also an opt-in feature and you can choose to turn the status off and disable it. Excited? Why wait… Sign up now!