Always Say Goodbye
Empower your agents with automatic inactive chat termination
It often happens that your support agents get stuck with an inactive chat session because the visitor may have shifted to another tab or window and left the chat halfway through. In such cases, it is advisable to make use of automations to terminate such chats. Customer360 live chat software now makes it possible for you to do just that with the help of Chat Cleanup. Setting up chat cleanup enables you to automatically send intermediate messages to the inactive visitors and on lack of response politely terminate their chat sessions. Automating the inactive chat termination process helps your agents focus on their active chat sessions.
Chat cleanup is an opt-in feature with 360Chat. It allows you to determine whether you would like to enable chat cleanup or not. Furthermore, the opt-in runs on two levels. You can choose to not use this feature at all. On the other hand you can choose to send only intermediate messages and not terminate the chat or do both. You can setup several messages to be sent at regular time intervals. If you elect to automatically terminate the chat, the inactive session will be closed once the last message has been sent.
Chat cleanup makes dealing with inactive chat easy and efficient for your support agents; especially, when they are having concurrent chats with visitors. Automatic chat cleanup helps agents focus on only those visitors who are actively chatting with them, rather than get distracted by the inactive chat sessions. If you have set a limit to the number of active chats that an agent can have at a time, chat cleanup will help you ensure that the inactive chats are taken care of so that the waiting visitor queue does not grow long.
Using chat cleanup can help your support agents concentrate on providing quality customer support to those visitors who are actively chatting with them. Since, the inactive chats are dealt with automatically agents are no longer required to spend time trying to figure out how to deal with them. It helps support agents handle their chat interactions with visitors with greater proficiency. Chat cleanup enables your agents to provide the best customer support possible and deliver maximum customer satisfaction.
So…ready to give it a try? Sign up!