SaaS It Up
Support customers from wherever you are with a hosted helpdesk
Offer outstanding customer support the easy way. With Customer360’s Saas helpdesk, you can escape from the hassle of building a support centre from scratch. All you need for accessing our helpdesk is a computer or mobile and an Internet connection. Handle customer cases efficiently with an enhanced ticketing system that seamlessly integrates with several CMSs as well as with trending social media sites.
Customer360 offers reasonable pay-per-month plans. Instead of paying a bulk amount, you can choose the products that you need and only pay for those. Regardless of the plan you select, you can purchase as many agent licenses as required to accommodate all the members of your support team. We offer the option to purchase individual products or the complete suite of customer support products, whichever suits your business needs. Add-ons such as Video Call and Screen Share can also be added to existing plans for providing real-time support to your customers. You can always extend your video minutes by obtaining additional credits.
The best thing about a Saas helpdesk is the extent of mobility it provides. As the helpdesk is hosted on a cloud server, it can be accessed from anywhere and at any time. The helpdesk provides compatibility with various browsers and operating systems making it easy for agents to provide seamless experiences to customers from web and mobile devices. Manage and resolve customer cases virtually from wherever you are.
Provide 24/7 support to customers with our dedicated customer support app – Agent Helpdesk. Agents can work on the helpdesk tickets and conveniently communicate with customers right from their mobile phones. Customer360 also provides in-app support for creating better experiences for your mobile customers. The customizable support centre smoothly integrates within your app so that you can provide timely assistance and unobstructed experiences to all your customers.
Customer360 makes it easy for businesses to provide exceptional support to customers without the need of any pre-software installation or setups. The robust support centre is hosted on cloud. Therefore, a one-time sign up is the only requirement for gaining access to our helpdesk. Upgrades, backup and updates are managed completely from our end so that you have nothing else to focus on except for providing splendid support to your customers. With Customer360’s multi-channel coverage and powerful integrations, you can communicate with all your customers from a single console. Sounds exciting? Try out Customer360 for a free period of 30 days. Sign up now!