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Excel at managing your IT service desk with Customer360
Who better than a Service Desk Manager can understand the importance of seamless desk management software? With the support centre being the backbone of any business, having a powerful desk management system that can be moulded to suit the needs of the company is very important. Rapid growth in the world of technology has made it necessary for companies to have a service desk software that can evolve and keep up with the new developments.
Customer360 provides one of the most competent cloud based service desk software, backed by powerful features, for effective IT service desk management. The wide array of features can help support agents focus on providing quality customer support.
A variety of ticket management features and automations make it easy for support agents to plan and manage their tickets and deliver maximum customer satisfaction. The ability to set Ticket Priorities, Routing Rules, Ticket Statuses, etc. can help agents save time and manage their workflow with efficiency.
Companies can streamline their workflow by setting up detailed SLA Policies. Agents can have a clear idea of the time that will be taken to resolve a particular type of tickets and communicate with the customers accordingly. You can setup multiple SLA policies to define the response and resolution time for tickets based on their level of priority.
With Customer360 products being reasonably priced, you don’t have to worry about paying huge, unreasonable fees. You can purchase any individual product/s of your choice, whenever you want, without being forced to buy any other products that you do not need. With a Pay/Month policy, you can easily pay for a product only for as long as you would like to use it, instead of a lump-sum one time deal.
Because, Customer360 provides a wide range of support products backed by powerful features. It allows you to pick and choose the features that you would like to use and pay only for them. It offers variety, not only in support products, but also in the channels through which you can provide customer support. The amazing range of features and automations that Customer360 has to offer, make providing customer support easy, time-effective and highly proficient.
So… ready to give it a try? Sign up now!