Auto Managed, Secure & Scalable
Empower your customer support team with a hosted helpdesk
With cloud based software gaining popularity, businesses today prefer using a hosted helpdesk instead of installing on-premise helpdesk solutions. Customer support software hosted on cloud eliminates the need for businesses to depend on a dedicated IT team to regularly maintain and update their support systems. Also, they no longer have to worry about data security as a hosted helpdesk software takes complete backup of the database regularly.
Customer360 provides with one of the best load balancing options, AWS Elastic Load Balancing so that you can run a seamless customer support centre. The load balancers used by Customer360 allow you to distribute the traffic to your support centre across a number of servers. With Customer360 hosted helpdesk software load management becomes easy and you can provide your customers with quick and unhindered customer support.
Opting for hosted support software against an on-premise solution reduces dependency on the IT staff. Cloud based hosted helpdesk software are easy to use and update. All you have to do is login and get started. You no longer have to wait for the IT staff to bring your support system up-to-date with new developments and features.
Customer360 offers customer support products that are SSL certified. The SSL certificate keeps the data that is shared between your agents and your customers, secure. Not only is the hosted helpdesk software secure, but it also takes a backup of your database at regular intervals. It ensures that all your information is secure and easily retrievable.
One of the biggest advantages of hosted helpdesk software is that it does not require support agents to be stationed at one place. Customer360 support system makes it possible for you to deliver customer support literally, at anytime, anywhere. Support agents can have access to the support center and tickets assigned to them, even when they are not at their desks, in their offices.
Customer360 provides a host of customer support software products with some powerful features that enhance the quality of your customer support. Support agents can enjoy these features from anywhere and at any time through desktops, laptops and mobiles. With all support products hosted on cloud, you need not bother with any installations or rely on the IT team for software maintenance and updates.
So what are you waiting for? Sign up now!