More Power To Your Customer Service Centre
Offer quality service & improve first contact resolution rate with 360Video
Support agents at customer service centres are required to be extremely efficient at handling customer queries. With 360Video, agents can now go real-time and provide customer support through live chat and video chat. With easy installation process that takes less than two minutes and no additional plugins required, engaging customers becomes easy. Powered by some amazing features and rich media support, 360Video allows support agents to handle customer queries effectively and provide quality support.
Customer service centres usually rely on emails and phone calls to connect with customers. But as customers are becoming more tech savvy, businesses now explore new ways to engage them. With WebRTC based 360Video you can now provide seamless customer support through new modes of communication. Support agents can connect with customers instantly and assist them through live chats and video calls. With hardly any efforts required from both, the agent’s and the customer’s end solutions can be provided within no time.
Any support agents will attest to the fact that it is very difficult for them to understand customers’ issues at the first point of contact. But with live chat and video calls they can easily overcome this hurdle by having a face-to-face conversation with the customers. A one-on-one interaction with the visitors can help agents identify their problems quickly and provide immediate solutions. Having real-time conversations with customers through live chat and video calls can help customer service centers improve their turnaround time and first contact resolution rate. This instant customer support leads to improved customer satisfaction as well.
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