Support In Real-Time
Engage in personalized interactions and offer faster responses with video chat
Enhance your support process and quicken resolution speed by communicating with customers in real-time. 360Video enables you to put a face to your brand. Offer accurate assistance to customers by understanding exactly what they require. Video chat helps in delivering enhanced customer experiences as it is similar to an agent providing assistance to a customer in person. 360Video allows seamless interactions and high quality audio/video sharing even on slower connections.
360Video is powered by WebRTC technology. It eliminates the need for installation of additional plugins or extensions. Take advantage of our product without making any changes to your technical infrastructure. Your support team can engage in secure video chats with customers as WebRTC enforces end-to-end encryption of media. It also authenticates the identity of a user before initiating a call for added security.
Save time and help agents raise their productivity with Canned Messages. Instead of typing the same response repeatedly, you can craft a single message for identical queries and insert into your chat conversations.
Keep a record of conversation history and share them with customers via email if required. Chat transcripts help agents in keeping track of customer preferences during future interactions.
Provide better and more accurate support by quickly analyzing the pre-chat responses submitted by a customer from the same window.
If a support request needs more time and detailing in order to be resolved, you can open the chat as a ticket.
The agents can enable a dual screen share experience at the end of a video call for providing further assistance to customers. Customers can also send screenshots to the agents if they require more information on a query.
After the completion of the video call, the chat stays active and can be transferred to an agent or group for improved issue collaboration.
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