Engage Your Users From Your Mobile App
Help your customers with in-app customer support
Real Time Notifications
Interact with your users through your in-app notifications even as they continue surfing through the app.
Chat and Message In-app
Let your customers chat with you or send you a message even while they are using your app.
Customize In-app Support
Make your in-app customer support look like an extension of your brand. Customize the look and feel to match that of your brand.
Enhance User Experience
Engage your customers with rich images and videos.
Notifications On Device
Update your customers even after they have left your app through notifications onto their devices.
Beta Test Support for Apps
Get feedback from your users on what they think about your new app directly on your helpdesk with the help of in-app.
Be The Best
Impress the users with your quick services as their feedback and queries come straight to your helpdesk.
User Mobile Info
Provide your users with quick support. Get automatic access to user’s mobile and app information like Device, OS, Version, Build directly from your helpdesk.
Let your customers share screenshots with you so that you get a better idea of their issues and queries.
Helpdesk to deliver Customer Happiness
Power your Customer Support with Customer360 Helpdesk and Live Chat
Rich Ticket Listing
Tickets with contextual alerts and information aids fast understanding.
Email Like feel ensures zero learning curve
Dual Navigation – Views/ Filter
Use Views to Browse and Filters to refine your search.
Easy ticket Management
Now it is easy to manage and assign tickets to Agents. Features like Updating Ticket Status, Merging and Splitting Tickets, Bulk Actions, etc. make the Agents’ work quick and easy.
Enforce Service Level Agreements (SLA)
Ensure that you focus on tickets that matter to you, first. Prioritize your tickets and assign them to the right agent. Automate ticket escalation and leverage resources more quickly, efficiently and effectively.
Intelligent Ticket Routing
Improve your Support System with your efficiency and turnaround time. Assign the Tickets to the right group of agents, as per their expertise and knowledge.
Automatic Agent Backups
Ensure that the show always goes on (even in a crisis), by nominating a backup agent for all your agents without the customer even noticing the difference.
Collaborate on a Ticket
Solve customer complaints faster, by collaborating with stakeholders both inside and outside the system.
Custom Forms for Higher Productivity
Build customized forms by adding fields that will give you the most relevant information. Enrich your business profile by providing forms that cater to every unique aspect of your business and solve problems better by capturing more data.
Multiple Web Properties on Your Helpdesk
Boost customer satisfaction as you provide optimized customer support across multiple web properties and mobile apps from one platform.
On-boarding Guided Tours
Take Customer360 Guided Tours to quickly setup your Customer360. These quick and simple tours will guide you through some major settings on your helpdesk that will help you get started.
Agent Mobile Support App
Be there for your customers 24/365. With Agent Helpdesk and Chat app you can now connect with your customers at all times, from wherever you are.
Smart Screenshot Capture
Let your customers show you exactly what their problem is. Your customer can now highlight the problem areas on their screens as they take a screenshot to show you exactly what is it that they need an answer to.
Your Visitors Can Be Your New Customers – Lets Chat!
Track and engage visitors to increase sales, improve conversions and give higher customer satisfaction
Visitors having filled the Pre-Chat form are visible here.
Visitors on Site
Convert the Visitors to Customers – Start Chatting with them.
Visitor’s Journey is completely captured. Pre-Chat, Past Chats, Customer Satisfaction, Visitor Path and more.
Chat within Mobile App
Chat and find answers to your questions from within your Mobile Application itself.
24 x 7 Agent
An Agent can now attend to customer queries on his Mobile anytime, anywhere.
Real-time Visitor Tracking
Convert visitors into customers by tracking them real-time on your web pages.
Use fully customizable widgets to enhance your customers’ overall chat and web experience.
Always Say Goodbye
End chats automatically with a goodbye message to ensure a seamless transition.
2 Minute Installation
Easy widget installation. Get going in less than 2 minutes.
Share chat transcripts with your customers to review your previous conversations.
Advanced Chat Routing
Right chat to the right agent ensures that customers get the answers that they are looking for.
Promote collaboration. Transfer the chat to another agent who can solve the issue in the same session.
Share files with your customers.
Gain a better perspective of customers’ needs, through Customer Geo Profile, while offering services.
Live Admin Surveillance
Correct your agents real-time by monitoring a live telecast of upto 3 Chats at a time.
Enhance Customer360 Helpdesk With Powerful Integrations
Empower your customer support with the help of helpdesk integrations with powerful systems like WordPress and Magento
Easy Widget Installation
Start engaging with your customers in a matter of seconds. Quick and easy widget installation process will help you get started in less than 2 minutes.
In-app Customer Support
Shave off your response time, multiply efficiency and boost your app ratings by maximizing customer satisfaction. Engage with your customers from within your Mobile App itself.
Want to put your Branding on your helpdesk and your Unique Signature in your emails? We have got you covered. Now you get the opportunity to customize your emails like never before.
Multiple Domain Support
Get more for less! Get fully optimized Customer Support across multiple web properties with the purchase of just one Customer 360 Helpdesk.
Enhance your customer service with the help of some powerful helpdesk integrations like WordPress, Magento, etc. Give your customers a better sense of satisfaction as you pull out all the necessary information through these deep integrations.
Measure Your Progress & Track Your Growth
Reveals true business metrics – Stay on top of Customer Service goals with interactive reports and dashboards
You can see the report across any time slice.
Report is divided into many sections – You can easily access any of the section with 1-click.
Customer Support Health Dashboard
It enables the management to keep a check on all the Agents and ensure that the highest organizational standards are maintained. Get a complete performance report of each agent on a daily, weekly or monthly basis. Help the agent get started on the right foot with a complete overview of his performance and key action areas.
Chat Performance Dashboard
Use the Chat dashboard to know what your chats looked like over the past week. Total no. of visitors, no. of Chats – answered, missed, dropped, offline and a lot more.
Weekly Performance Reports
Receive weekly emails giving you a complete report of all agents’ performance along with customer satisfaction levels.
Slice-n-Dice Customer Feedback
Know the customer satisfaction levels for agents, groups and the business. You can also see the satisfaction scores over a specific period of time.
Customers Geo Profile
Track visitors on your webpages in real time. Gain a better perspective on the visitor when offering your services.
Remote Monitoring of Chats helps you guide the agents even as they chat with a customer.