Get The Picture?
Improve collaborations and increase first contact resolution with dual screen sharing
360Screen enables businesses and customers to privately share their screens during chat conversations. In addition to providing a two-way screen share experience, it also supports high quality audio calling. Through live screen sharing, support teams can precisely understand the nature of customer queries and provide them with accurate and quicker solutions. Protect sensitive information from interception by engaging in individual and private screen sharing sessions with customers.
360Screen offers a dedicated chat widget for your website that is completely customisable. Installing this widget is extremely easy and requires minimal efforts. Once the installation process is completed, the widget automatically appears on all the pages of your website, eliminating the need for you to carry out the installation multiple times.
You can also choose to embed the pre-chat form on one of your webpages as an iFrame. iFrames usually come in handy when you have a mobile website, as they are easy to view for the customers.
Adding an iFrame to a webpage is just as quick and simple. Just copy the code that is provided by Customer360 and paste it where you want it to appear on your website. You can easily alter the size of this iFrame in the code itself.
Conduct effective online business meetings with 360Screen. The seamless screen sharing experience offered by Customer 360 allows you to connect with the other party with a single click and prevents the need for any additional installation or plugins..
Participants can join web conferences right from their browser. This can prove to be especially beneficial for those businesses with international client base. The hosted support software makes it possible for agents to deliver customer support literally, at anytime, anywhere.
Companies involved in software development can give product demonstrations to prospective customers through screen sharing. It helps save your support team’s time and efforts as they are no longer required to be physically present at the client’s location.
Screen sharing enables students to tune into a class from wherever they are. It can be very handy for those students who take up distance learning as you can provide personalised coaching and one-on-one learning sessions.
With 360Screen, businesses can provide virtual assistance to customers from anywhere and at any time. Customer issues can be resolved more quickly and accurately as all the actions performed by the agents on the screen are visible to the customers in real-time.
Save time and help agents raise their productivity by crafting a single response for identical queries.
Make the process of issue resolution easy and fast by sharing relevant files with the customers.
Provide better and more accurate support by quickly analysing the pre-chat responses submitted by a customer from the same window.
Keep a record of conversation history and share them with customers via email if required.
The SaaS application provides multi-platform access and extensive compatibility with various browsers and operating systems. Agents can easily interact with customers at any time and from anywhere through web and mobile devices.
A great deal of your time and efforts is saved as all upgrades, maintenance and updates are managed from our end.
The need for setting up any hardware or server racks in your office premises is eliminated. All vital information relating to your business and customers is stored on cloud servers.
Purchase individual products or the complete suite of customer support products, whichever suits your business needs. Regardless of the plan you select, you can purchase as many agent licenses as required to accommodate all the members of your support team.
360Screen requires no prior software installation or setup. A one-time sign up is all that is required to gain access to the software. The smooth UX makes providing customer support really easy and a lot less time consuming. Support teams can gain a single view of all the chats through the interactive dashboard offered by Customer360. They can also track and measure their progress with weekly performance reports.