Step Into The App Era
Make it easy for your agents to provide customer support through mobile apps
With smartphones gaining popularity amongst the masses, most businesses today bank on mobile apps to reach out to their mobile customers. With 360Mobi they can now also provide customer support through their mobile applications. In-app support, allows agents to easily connect with mobile customers and provide customer support on-the-go. 360Mobi enables both, the agents and the customers to go mobile and connect with each other anytime, anywhere. The Customer360 Agent App helps agents manage all their customer interactions and provide quality customer support, through their smart phones.
Support agents can instantly connect with visitors even when they are not at their desks. With Customer360 Agent App, agents can provide real-time customer support from virtually anywhere. This Agent App is completely in sync with the agents’ web based support portal, and hence, it eliminates the need for agents to update it manually. Support agents can easily keep a track of all their customer interactions through either mode of communication.
360Mobi, also, makes it possible for customers to connect with businesses through their mobile applications. With in-app support, customers are no longer required leave a mobile application to reach out to a brand. 360Mobi gives your customers a WhatsApp like experience when they communicate with you through in-app support. Allow them to feel that talking to your support agents through in-app support is as simple as messaging a friend.
Let your customers know that you have responded to their queries, irrespective of whether they are still using the app or left it. Give customers a seamless app experience by enabling in-app notifications that do not interrupt their app browsing. Keep them updated even if they have already exited the application through push notifications on their devices. These notifications will let the customers know that they have received new messages from the support team.
The chat messenger like experience that 360Mobi has to offer to the customers, makes it easy for them to connect with support agents as and when they find it convenient. It is absolutely not necessary for customers to have a continuous conversation with agents. They can leave a conversation half way and then pick it up and continue in the same thread whenever they feel like it. Push notifications will always be notified the customers of new messages from agents.
The user experience of the customers’ interactions with support agents is also quite similar to that of popular chat messengers. It also allows the customers to comfortably track the flow of conversation as all of agent’s responses appear on one side and all of customer’s responses, on the other side. The zigzag pattern, in which the conversation appears, makes it easy on the eye for customers.
360Mobi provides in-app support that is fully capable of supporting rich media. Customers can upload pictures and share them with support agents directly from inside the app. Customer360 in-app support allows the customers to upload pictures in any popular picture format such as .JPG, .PNG, .GIF, etc.
Sounds interesting? Sign up now to try it out!