Always be support ready with 360Mobi
Provide exceptional support & have seamless customer interactions right from your app
Make it easy for customers to connect with you through our sophisticated in-app support solution. With 360Mobi, your customers can interact with you and get their queries resolved at any time directly from your app. In-app support helps in improving customer responsiveness which ultimately leads to an increased number of conversions and higher retention. Encourage positive reviews and better ratings by offering real-time support and customized experiences in each customer interaction.
Customers can reach out for support directly from your mobile app. With real-time support agents can improve customer retention rate. Customers can also give you their valuable feedback regarding the app and help you enhance user experience. This will boost positive app ratings and reviews for your application, in the App Store. The tickets raised by your app users come directly you’re your helpdesk thus keeping the interactions private.
Installing in-app support is easy and can be completed within a matter of few minutes. To configure in-app support in your mobile app, the App Store URL of the app has to be added in Customer360 to get your unique access key. This access key then has to be configured in your app settings to start providing in-app support. To learn more on how to do this please visit developer link.
Customers can raise tickets and chat requests directly from your mobile application.
Let your customers know that you have responded to their queries, irrespective of whether they are still using the app or left it.
The chat messenger like experience makes it easy for the customers to connect with support agents as and when they find it convenient.
Support Agents can now connect with visitors even when they are not at their desks with Customer360 Agent App.
Customer360 enables you to purchase only those customer support products that suit your business needs. Also, you have the option pay for these products on a monthly basis rather than paying for them in bulk.
Agents can access their support centres from virtually anywhere through their Customer360 Agent App. As this app is completely in sync with their web based support centre, it enables them to interact with customers anytime they want.
360Mobi is a SaaS based application that helps you save precious time and efforts. It eliminates the need for you to worry about any software upgrades and updates as all of it is managed from our end.
360Mobi makes providing customer support really easy and a lot less time consuming. It makes it possible to provide 24X7 support thereby, encouraging active usage of app. Customer360 in-app support gives your customers a WhatsApp like experience while they interact with your support agents. This easy to use support solution can also help increase the lifetime value of your mobile app.