Always Be Support Ready
Provide exceptional support & have seamless customer interactions with 360Mobi
Make it easy for customers to connect with you through our sophisticated in-app chat solution. With 360Mobi, your customers can interact with you and get their queries resolved at any time directly from your app. In-app support helps in improving customer responsiveness which ultimately leads to an increased number of conversions and higher retention. Encourage positive reviews and better ratings by offering real-time support and customized experiences in each customer interaction.
Automatically assign the right chats to the right agents. The routing functionality offers a rich condition builder. When a chat matches the pre-defined conditions, a corresponding action is performed.
Politely end chats with unresponsive customers. Set up the time interval and the corresponding messages to be sent to a customer before automatically closing the chat.
Instead of typing the same content repeatedly to different customers, a single message can be created and inserted into the chat conversations for identical queries.
Build a customized pre-chat form to gain all the necessary customer information before initiating a chat. Several types of fields such as a radio button, checkbox, dropdown menu, text box, etc. can be included in the form.
Provide your customers with speedier and more accurate solutions. A quick analysis of the pre-chat responses helps in gaining a better understanding about the nature of a customer’s query.
Chats can be routed to the right agents via the pre-chat form. The questions in the form are chosen under the conditions while defining the routing rule. Based on the replies entered by a customer, the chat gets assigned to a particular agent or group.
Assist your support team in efficiently managing chat requests with automatic and manual routing. If you choose automatic routing, chats get assigned to available agents in the order that they are received. In manual routing, each available agent can see all new chat requests and choose the chat that they want to respond to first.
Reassign customer queries to the agents or groups who are best capable of handling them in the same session. Chat transfer improves issue collaboration and enables agents to provide timely and relevant support to customers.