Track and engage visitors in real-time for better conversion rate
Give your customers and your agents a memorable customer support experience as they engage in real-time with 360Chat. Make it easy for your support agents to provide quick and effective solutions to all your customer queries through live chat. With all the amazing features and automations that 360Chat has to offer, providing quality customer service and increasing the conversion rate becomes an easy task for your agents. Allow your agents the freedom to be proactive and initiate chats with your website visitors to answer their questions and queries regarding your products and services.
360Chat offers a dedicated chat widget for your website that is completely customisable. Installing this widget is extremely easy and requires minimal efforts. Once the installation process is completed, the widget automatically appears on all the pages of your website, eliminating the need for you to carry out the installation multiple times.
You can also choose to embed the pre-chat form on one of your webpages as an iFrame. iFrames usually come in handy when you have a mobile website, as they are easy to view for the customers.
Adding an iFrame to a webpage is just as quick and simple. Just copy the code that is provided by Customer360 and paste it where you want it to appear on your website. You can easily alter the size of this iFrame in the code itself.
360Chat makes it possible for support agents to be there for their customers provide them with instant solutions. Businesses who give their visitors the option to connect with them in real-time have better chances of gaining their trust and improving the conversion rates. More the customers, better the sale of your products and services. Also, the personalised experience that you can give your customers with 360Chat makes it possible for you gain their trust and loyalty. 360Chat also helps you understand your customers’ needs and expectations better, as it allows you to trigger a feedback form at the end of every chat interaction that you have.
The routing functionality offered by 360Chat helps in assigning chat requests to the right agents, automatically. The rich condition builder makes it possible for you to pre-define the actions that are to be carried out for specific conditions.
Let your support agents collaborate over a chat, to offer your customers with accurate solutions, with chat transfer. 360Chat gives your agents the ability to transfer an active chat to another agent without interrupting the customer’s chat experience.
You can monitor your support agents’ performance even while they are chatting with customers. Help your agents improve the quality of service they provide by course correcting them in real-time.
Automate the process of terminating inactive chats to help your agents focus on active visitors. Chat cleanup can help you schedule messages to be sent automatically to inactive visitors and politely end the chat at the lack of a response.
The SaaS application provides multi-platform access and extensive compatibility with various browsers and operating systems. Agents can easily interact with customers at any time and from anywhere through web and mobile devices.
A great deal of your time and efforts is saved as all upgrades, maintenance and updates are managed from our end.
The need for setting up any hardware or server racks in your office premises is eliminated. All vital information relating to your business and customers is stored on cloud servers.
Purchase individual products or the complete suite of customer support products, whichever suits your business needs. Regardless of the plan you select, you can purchase as many agent licenses as required to accommodate all the members of your support team.
360Chat requires no prior software installation or setup. A one-time sign up is all that is required to gain access to the software. The smooth UX makes providing customer support really easy and a lot less time consuming. Support teams can gain a single view of all the chats through the interactive dashboard offered by Customer360. They can also track and measure their progress with weekly performance reports.